RETURNS OR EXCHANGES
Thank you for purchasing planner tools and stationery from this website. To protect your shopping rights, please carefully read the following policy before applying for a return or refund.
I. Return Period
You may apply for a return or refund within 30 days from the date you receive the goods, provided the following return conditions are met.
II. Returnable Items
You may apply for a return or refund in the following situations:
- The product has quality problems or manufacturing defects;
- The product was damaged during transportation;
- The received product is significantly different from the order contents;
- The product is unused, the packaging is intact, and it does not affect resale.
III. Non-Returnable Items
The following items are not eligible for return or refund:
- Items that have been used or opened, affecting resale;
- Damage, stains, or missing accessories caused by human error;
- Items beyond the return application period;
- Items that have been used, due to personal preference, slight color differences, or other non-quality issues.
IV. Return Shipping Costs
- For returns due to product quality issues, wrong shipment, or damage during transportation, return shipping costs will be borne by our store.
- For returns due to personal reasons (such as dislike, wrong purchase, incorrect size selection, or other non-quality issues), return shipping costs will be borne by the buyer.
Please do not send the goods back directly without confirmation from customer service.
V. Refund Process
After receiving your return request, we will review the relevant information and provide a return address and return instructions. Please send the goods back as required and keep the logistics receipt for tracking purposes.
Return Address:
2815 HIGHWAY 138 TOONE TN 38381
(If customer service provides a different return address, please refer to the email notification from customer service.)
VI. Refund Time
We will process the refund within 3–5 business days after receiving the returned goods and completing inspection. The refund will be returned according to your Original Payment Method. The actual arrival time may vary slightly depending on the processing time of the bank or payment institution.
7. Contact Us
If you wish to request a return or refund, or have any related inquiries, please contact us via the “Contact Us” page on our website or through our customer service email. Please provide your order number, photos of the item(s), and a description of the issue, and we will assist you as soon as possible.
